The Shenton Group team understands that some projects require a rapid response, especially when lives are at stake.

For your back up power supplies to remain reliable, regular testing needs to take place, as at times components can fail. This is exactly what happened to a hospital in the south-of-England.

It was reported that the UPS system had failed, and their existing contractor could not meet the fast turn around on parts required to get the hospital back up and running with minimal distribution, so the contractor turned to Shenton Group to provide a replacement UPS system to be delivered and installed, within hours, not days.

Record response times!

From the moment that Shenton Group was informed that the existing UPS system had failed and that the hospital’s operating theatres were unable to proceed with critical work, in under two hours, Shenton Group was able to confirm that its supply chain had a replacement UPS system in stock. We promptly allocated an install team and the client gave us a verbal acknowledgement for the project work to proceed.

In no time at all, Shenton Group had despatched an engineer to carry out a detailed survey to ensure that all elements of replacement equipment had been allowed for, that any risks were mitigated and that a clear install strategy was in place. By the afternoon, Shenton Group’s survey engineer was on the hospital site and had ordered all key components which were then scheduled for a specialist courier collection.

Satisfied that the urgent work was being managed responsibly, speaking to Shenton Group’s Darren Meek (Sales Director – Service Products), the contractor stated: “Thanks for all your help today Darren. I have made sure the client knows you’re behind all this action.  They’ve asked for the install to go ahead tomorrow, if possible, and are keen to purchase the system outright as well… Thanks again”.

Hospital’s operating theatre back in action that very same evening…

By first thing the next morning, Shenton Group finalised terms and conditions and cost commitments with the contractor.  A little later the equipment and engineers arrived on-site to isolate the hospital’s aged UPS system and to remove it from its room. By the late afternoon, the new UPS system was being installed and Shenton Group engineers were undertaking the battery build. At approximately 20:30hrs, the final connections and commission were undertaken and at 22:30hrs the new UPS system was online, meaning that the hospital’s operating theatre was back in action that very same evening.

Content that this life-critical project was delivered with as much speed as expertise, the contractor commented: “All went fantastically and theatres went back live last night before 11 pm. Thanks for a great piece of work. You’ve definitely developed a fan club within the client team at the hospital…”

As a follow-up to the job, we also received the following email from the contractor: “Firstly, thanks again for the amazing turnaround last week – you’ve made me something of a miracle worker this end!” On the back of our quality project delivery, Shenton Group has now secured the Generator & UPS maintenance contracts for the whole hospital complex.

If you’d like to learn more about Uninterruptible Power Supplies and how Shenton Group can ensure that your locations experience zero down-time in the event of mains power failure, click here to speak to a member of the UK’s leading technical experts in Standby Power, Uninterruptible Power Supplies and Combined Heat & Power Systems.

Congratulations to Steve Smith our Colleague of the month for June! Every month Shenton Group employees vote for the colleague that has stood out to them the most. Steve, a valued Project Engineer that has been picked for the following reasons…

• Being happy and positive
• For being willing to help different departments
• Having a can-do attitude all the time
• Dedication to the company

Having worked as part of the engineering team at Shenton House in Andover for many years, Steve’s role includes the installation and commissioning of generators, as well as attending maintenance call outs for our clients.

He has always had a love for generators and has played a valued role in the company.

It has been noted that he does a great job at helping out the service team. He is recognised for always “providing detailed reports of his visits to sites and thorough debriefs on his return”. Steve knows better than anyone, a well-informed team is an effective team.

Steve has worked at Shenton Group now for over 22 years. Originally starting with the company back in 1997 when we were known as Scorpion Power Systems. Back then we were operating out of a farm.

How have you found it growing with shentongroup Steve?

“Growing from a small family business to what we are now has actually been quite easy. From day one we have strived to provide a service for the client. The clients are bigger now but we are doing the same things on a larger scale.”

How do you compare when you started to now?

“Thanks to the training and support I have received, I feel I am more confident in dealing with problems, and tasks I once found daunting are now straightforward.”

What is your fondest memory?

“My fondest memory is working in the top workshop at Weyhill Road with Derek (Technical Director), Ro (Technical Support) and Alex (no longer working with the company). It was a fun place to work with lots of mischief!”

What has kept you here at shentongroup?

“No one else would have me is my initial reaction haha but I feel Shenton Group is a very good company to work for. They are people you can trust. This creates an atmosphere where you trust the people you work with. I enjoy working with my fellow engineers who I value as friends.”

Once again, thanks for all of your hard work and dedication over the years Steve. Congratulations, and we hope you enjoy your voucher and bottle of bubbly!

If you need continuous power services and support from a dedicated, passionate and accountable team of professionals, click here to get in touch.

Interested in a career with us? Visit our careers page!

Regardless of this June’s blip of wet weather, UK summertime is a demanding time for continuous power.

May’s colleague of the month comes from our Generator Project Management team. He has been recognised for his dedication to “fixing unplanned issues and staying positive throughout with a can-do attitude”, Congratulations to Daniel Skudder!

As the bridge between mains power and your backup generator, your Uninterruptible Power Supply (UPS) needs to flawlessly perform for those few vital seconds before your backup generator kicks in.