When bad weather at a care home in the home counties led to a prolonged power outage, the home was plunged it into darkness with no light or heating and no way of preparing and cooking meals.
A call to Powercall UK’s control room ensured that a standby generator was delivered to the care home, connected up and power supplied within 23 minutes of the call.
Powercall has an unsurpassed record for performance and customer service but thi even beat our own very high response standards.
The care home operator is a major provider of care and nursing homes in the UK providing award winning care and services to ten thousand residents at over 170 different locations throughout the UK. Powercall is supplying its services to a number of these care homes, which have been classified as priority, due to their rural location, or have requested to be included in the scheme.
Although this particular home was not one of those designated by operator for shentongroup’s Powercall service, the company had no hesitation in not only sending a generator in extremely difficult weather conditions but also in a record time to ensure the comfort of the vulnerable residents.
“Many thanks for your assistance and prompt service yet again!!” “We have now called on the Powercall service on numerous occasions and it has proved, fast reliable and very cost effective.”
Property Services Manager.
“Powercall UK’s nationwide network of on-call Generators is a cost effective solution to providing standby power for our Care Homes.It means we can ensure our homes continue to provide our residents with essential services such as heating, lighting, security systems, safety equipment and electrically operated beds when powercuts occur.
Property Services Director